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Privacy Policy
At Billionaire 8 Casino, we take your privacy seriously. This Privacy Policy describes what personal information we collect when you use our website and services, how we use and protect that information, and the rights you have over your own data. It applies to all players who have an account with us or who visit our website. By registering or continuing to use our site, you acknowledge that you have read and understood this policy.
About This Policy
This Privacy Policy covers all personal information we process in connection with your account with us and your use of our website. It applies whether you are a registered player, a visitor browsing our site, or someone contacting us through our support channels. We may update this policy from time to time to reflect changes in our services or applicable legal requirements. When we make material changes, we will let you know by posting a notice on our website or by notifying you through your account. We encourage you to review this policy periodically so you are always aware of how we handle your data.
Information We Collect
We collect personal information about you in several ways - directly from you when you register or contact us, automatically as you use our website, and from third parties where we are required to verify your identity. The categories of personal information we may hold include the following.
Account and Identity Information
When you create an account with us, we collect your name, date of birth, residential address, email address, and other registration details you provide. To meet our mandatory verification obligations before you can deposit or play, we may also ask you to supply copies of identity documents such as a passport or driver's licence, along with documents that confirm your residential address.
Payment and Transaction Records
We collect records of all deposits, withdrawals, and wagering activity associated with your account with us. We also hold details of the payment methods you use - such as card or e-wallet identifiers - to the extent necessary to process and reconcile your transactions securely.
Device and Usage Data
When you visit our website, we automatically collect technical information about your device and browsing session, including your IP address, browser type, operating system, and the pages you view. This information helps us operate and improve our platform, maintain security, and identify unusual or suspicious activity.
How We Use Your Information
We use the personal information we hold about you only for clear and lawful purposes. These include:
- Creating and managing your account with us and providing access to our games and services.
- Verifying your identity and age as part of our mandatory due-diligence process before you can deposit or play.
- Detecting, investigating, and preventing fraud, money laundering, and other prohibited or unlawful activities.
- Processing your deposits and withdrawals and maintaining accurate financial records.
- Providing customer support and responding to your questions, disputes, and complaints.
- Sending you transactional and account-related notifications, such as security alerts or account updates.
- Sending you marketing and promotional communications where you have given us your consent to do so.
- Fulfilling our legal and regulatory obligations and responding to lawful requests from authorities.
We do not sell your personal data to third parties, and we do not use it for any purpose beyond those described in this policy.
Sharing Your Data and Keeping Records
Third Parties We Work With
We may share your personal information with carefully selected third-party service providers only where necessary to deliver our services. These include payment processors and banking partners, identity verification and fraud prevention services, and technology providers who help us operate and secure our platform. Any third party that handles your data on our behalf is required to do so securely and only for the specific purpose for which the information was shared. We do not permit third parties to use your data for their own marketing or unrelated purposes.
We may also disclose your information where we are required to do so by law, or in response to a legitimate and lawful request from a government authority, regulator, or law enforcement body.
How Long We Keep Your Data
We hold your personal information for as long as your account with us is active and for a reasonable period afterwards to support any ongoing queries or disputes. When you close your account or make a request for deletion, please be aware that certain records are required by law to be retained for a defined period of time, regardless of that request. This obligation exists even once your account is no longer active. We do not keep personal data for longer than is legally required, and we review our data retention practices on a regular basis.
Cookies, Your Rights and Getting in Touch
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small data files placed on your device that help us keep your session active, remember your preferences, and understand how players use our site. Some cookies are essential for core website functionality and cannot be switched off without affecting how the site works. Others support performance analytics or, where you have given your consent, the delivery of relevant promotions.
You can control and manage cookies at any time through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling essential cookies may affect your ability to log in or use certain features of our site.
Your Privacy Rights
You have a number of rights over the personal information we hold about you, including:
- Access: you can request a copy of the personal information we hold about you.
- Correction: you can ask us to correct any information that is inaccurate or out of date.
- Deletion: you can request that we delete your personal data, subject to any legal retention obligations we are required to fulfil.
- Withdraw marketing consent: you can opt out of promotional communications at any time via your account settings or by contacting us directly.
How to Contact Us
To exercise any of the rights listed above, or if you have questions or concerns about how Billionaire 8 Casino handles your personal information, please email our privacy team at support@billionaire8casino.com. Include your registered account email address and a clear description of your request so we can locate your account and assist you efficiently. We will acknowledge your message and respond as promptly as we are able.